To Joyent's credit, they responded quickly to my blog post complaining about the misleading sign up page advertising free hosting at Joyent:
"I am the VP of Platform Evangelism at Joyent. I am sorry that you have been caught in the queue. We originally created 3,500 free slots for Facebook developers. The demand has been incredible, and there is now a queue for those slots. We are doing out best to churn through the existing users, and there has been turn-over. Turn over happens when developers fail to make use of the free resources to actually develop Facebook applications. So far, we have removed over 700 accounts because the developers were not using them. We then recycled those slots. We are planning another review in the next few days, and will also be adding 500 new slots in the near future."
He also emailed me, "We really are doing our best to churn through the list as quickly as possible. And, we are trying to expand the pool of free accelerators." But then the follow up response got a bit testy...
I emailed him that "I'd highly suggest (for liability as well as good faith reasons) that you clarify the offer on your sign up and promotions page much more clearly." He asked, "What would you suggest as a clarification?" I said, "Saying clearly on the sign up page at the top that there are only 3500 spots - and that none are available at this time. If you sign up, you'll be put in a queue and that the waiting time may be several weeks."
He responded: "You still did not explain how it is that we have liability from offering something for free and then doing our best to deliver it. We do not sell Joyent Facebook Accelerators. You can not buy one. So, there is no bait and switch. There is simply a line up, which is a common occurrence for anything that is given away for free." and "I am sorry you did not fully understand the page. We tried to be very clear about the terms of this give away. We are, however, running a business. You are bluntly trying to assert that we are some how opening ourselves up to a lawsuit for doing our best to deliver a FREE product. If you can't explain assertion, I'm going to have to wait weeks as we have lawyers pour through the issue to find out how we do this without having to deal with unfair accusations from people like you. So, please explain yourself and the accusations on your blog."
This is probably how not to deal with potential customers and bloggers on the Web.
Note: Dell and Facebook are involved in promoting this promotion with Joyent.
Technorati Tags: facebook, rod boothby, joyent, free hosting, facebook applications, dell